NASDAQ$FRSH

Freshworks Inc · Q4 2023 earnings

Q4 2023 earnings · · Investor relations

Briefing

Freshworks delivered a strong finish to the year, outperforming financial estimates and improving business efficiency.

Freshworks Inc. reported a 20% year-over-year increase in revenue for both the fourth quarter and full year 2023. The company's Q4 revenue reached $160.1 million, and it generated $28.6 million in free cash flow during the quarter and $77.8 million for the full year.

  • Q4 revenue grew 20% year-over-year, reaching $160.1 million.
  • GAAP loss from operations improved to $(40.0) million, compared to $(60.6) million in Q4 2022.
  • Non-GAAP income from operations was $11.5 million, compared to a non-GAAP loss of $(2.8) million in Q4 2022.
  • Free cash flow for the quarter was $28.6 million, compared to $4.0 million in Q4 2022.

Headline financials

Total Revenue

$160M

Previous: $133M+20.2%
EPS (adj)

$0.08

Previous: $0.01+700.0%
Customers >$5k ARR

20.3K

Previous: 17.7K+14.3%
Net Dollar Retention Rate

108.0%

Previous: 108.0%+0.0%
Capital Expenditures

-$2.28M

Previous: $1.84M-223.6%
Net Income

-$28.1M

Previous: -$55.5M+49.4%
Operating Income

-$40M

Previous: -$60.6M+33.9%
Gross Profit

$133M

Previous: $108M+23.2%
R&D Expense

$35.8M

No prior period
Stock-Based Comp

$50.6M

Previous: $57M-11.2%

Revenue & EPS history

Freshworks · Revenue · Quarterly

$160M

Q4 2023+20.2%vs Q4 2022
Beat estimate in 13 of 16 quarters(81%)
ActualEstimate

Forward guidance

Freshworks provides estimates for Q1 and full year 2024, based on current market conditions. Revenue growth rates are adjusted for constant currency.

Tailwinds

  • Q1 2024 Revenue: $162.5 - $164.5 million
  • Q1 2024 Year-over-year growth: 18% - 19%
  • Q1 2024 Non-GAAP income from operations: $12.5 - $14.5 million
  • Q1 2024 Non-GAAP net income per share: $0.07 - $0.08
  • Full Year 2024 Non-GAAP net income per share: $0.29 - $0.31

Headwinds

  • Estimates are subject to various important cautionary factors.
  • The company has not reconciled estimates for non-GAAP financial measures to GAAP due to the uncertainty and potential variability of expenses.
  • A reconciliation is not available without unreasonable effort.
  • The forward-looking statements are based on current expectations, estimates and projections.
  • Actual results may differ materially from those expressed in the forward-looking statements.

Historical earnings impact

How earnings announcements have historically affected this stock's price.

Avg. return before/after earnings

Based on 19 quarterly earnings reports · overlaid with Q4 2023

Historical avgQ4 2023

-1.6%

Avg return

Earnings day

-2.6%

Avg return

5 days after

-4.6%

Avg return

30 days after

35%

8 / 23 earnings

Positive

+35.2%

Q3 2024

Best reaction

-21.6%

Q4 2021

Worst reaction

Earnings price reactions
QuarterReport dateReaction (Day 0)+5 days+30 days
Q2 2025———
Q1 2026-0.5%-6.4%+2.9%
Q4 2025-16.4%-17.1%-6.9%
Q3 2025-2.1%+5.2%+16.1%
Q1 2025+3.0%+1.1%+6.5%
Q4 2024-0.3%-4.5%-16.7%
Q3 2024+35.2%+32.7%+33.5%
Q2 2024-6.1%-12.3%-11.9%
Q1 2024-17.8%-20.8%-27.8%
Q4 2023-2.4%+0.2%-14.4%
Q3 2023-0.4%+7.8%+13.6%
Q2 2023+15.8%+12.1%+17.2%
Q1 2023-2.9%-1.1%+16.6%
Q4 2022+4.1%-2.8%-10.1%
Q3 2022-9.9%-9.3%+11.8%
Q2 2021+3.2%+6.8%-13.6%
Q2 2022+12.2%+13.7%-0.7%
Q1 2021-12.0%-15.6%-3.9%
Q1 2022-7.1%-12.9%-10.3%
Q4 2019-5.2%-1.5%+8.1%
Q4 2021-21.6%-5.7%-26.7%
Q3 2020+2.9%-4.1%-28.1%
Q4 2020+2.9%-4.1%-28.1%
Q3 2021-10.7%-20.6%-33.0%
Q2 2020———
Q1 2020———
Q1 2019———
Q4 2018———
Q3 2018———
Q2 2018———
Q1 2018———
Q4 2017———
Q3 2017———
Q2 2017———
Q1 2017———
Q4 2016———
Q3 2016———
Q2 2016———
Q1 2016———
Q4 2015———
Q3 2015———
Q2 2015———
Q1 2015———
Q4 2014———
Q3 2014———
Q2 2014———

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