NASDAQ$TTEC

Ttec Holdings In · Q2 2024 earnings

Q2 2024 earnings · · Investor relations

Briefing

TTEC's Q2 2024 results were impacted by non-cash goodwill impairment charges and related tax adjustments, with revenue down 11.0%.

TTEC reported a revenue of $534.1 million, a significant operating loss due to non-cash goodwill impairment charges, and is implementing cost optimization and diversification strategies to improve profitability.

  • Revenue was $534.1 million, down 11.0 percent.
  • Operating loss was $224.4 million, or negative 42.0 percent of revenue, due to $233.5 million non-cash goodwill impairments and related tax adjustments.
  • Net loss was $296.8 million, or negative 55.6 percent of revenue.
  • Adjusted EBITDA was $46.2 million, or 8.7 percent of revenue.

Headline financials

Total Revenue

$534M

Previous: $600M-11.0%
EPS

-$6.29

Previous: $0.55-1243.6%
Adjusted EBITDA Margin

8.7%

No prior period
Operating Margin

-42.0%

No prior period
Non-GAAP Operating Margin

5.5%

No prior period
Effective Tax Rate

-22.3%

No prior period
Capital Expenditures

-$27.7M

Previous: -$33M+16.0%
Free Cash Flow

-$327M

Previous: -$31.7M-930.8%
Net Income

-$300M

Previous: $1.21M-24834.8%
Operating Income

-$224M

Previous: $31.3M-817.0%
Gross Profit

-$418M

Previous: -$465M+10.1%
Cash & Equivalents

$79.8M

Previous: $115M-30.5%
Total Assets

$1.79B

Previous: $2.17B-17.4%
Stock-Based Comp

$5.1M

Previous: $5.65M-9.6%

Revenue & EPS history

TTEC · Revenue · Quarterly

$534M

Q2 2024-11%vs Q2 2023
Beat estimate in 10 of 14 quarters(71%)
ActualEstimate

Forward guidance

The company anticipates continued pressure in the Engage business for the back half of the year, but expects moderate sequential top and bottom line improvement in Q3 and stronger results in Q4.

Tailwinds

  • Taking measurable actions in our Engage business to strengthen the foundation for increased profitability.
  • Aligning Engage and corporate cost structure with forecasted revenue.
  • Initiatives to improve operating efficiencies at the client program level.
  • Clients across numerous industries are increasingly using our CX technology professional and managed services.
  • Strong demand for cloud-based offerings.

Headwinds

  • Continued pressure in the back half of the year primarily in our Engage business.
  • Operational execution remains a top priority.
  • Softer third quarter performance than originally anticipated.
  • Dynamic macroeconomic environment.
  • Clients are facing softer demand and budget constraints putting pressure on our top line in the Engage business.

Historical earnings impact

How earnings announcements have historically affected this stock's price.

Avg. return before/after earnings

Based on 20 quarterly earnings reports · overlaid with Q2 2024

Historical avgQ2 2024

-1.4%

Avg return

Earnings day

-3.3%

Avg return

5 days after

-1.2%

Avg return

30 days after

42%

28 / 66 earnings

Positive

+31.9%

Q1 2025

Best reaction

-29.8%

Q3 2023

Worst reaction

Earnings price reactions
QuarterReport dateReaction (Day 0)+5 days+30 days
Q1 2026+2.7%-18.1%-27.2%
Q4 2025+13.1%+7.7%+0.5%
Q3 2025-4.0%-16.2%+9.5%
Q1 2025+31.9%+28.3%+25.3%
Q4 2024-7.4%-6.3%-3.0%
Q3 2024-8.7%-8.6%-2.1%
Q2 2024-15.7%-19.3%-16.8%
Q1 2024-9.9%-6.0%-20.4%
Q4 2023-20.0%-28.3%-40.2%
Q3 2023-29.8%-27.4%-7.1%
Q2 2023-1.9%-11.0%-7.7%
Q1 2023+5.7%+0.5%+3.5%
Q4 2022-15.9%-14.3%-23.3%
Q3 2022+11.8%+12.3%+13.7%
Q2 2022-18.1%-20.8%-30.8%
Q1 2022-6.0%-11.0%-6.5%
Q4 2021-0.6%-4.9%+3.8%
Q3 2021-7.7%-12.8%-12.0%
Q2 2021-0.2%+3.8%+9.9%
Q1 2021-2.6%-2.3%+2.6%
Q4 2020+2.9%-2.9%+19.4%
Q3 2020+4.6%+3.8%+23.1%
Q2 2020+14.1%+11.6%+8.9%
Q1 2020+3.9%+9.1%+17.6%
Q4 2019+2.8%-6.3%-14.2%
Q3 2019+4.1%-1.5%-18.1%
Q2 2019+5.1%+5.2%+6.7%
Q1 2019+5.6%+2.8%+8.6%
Q4 2018-0.5%+2.3%+6.3%
Q3 2018+14.6%+24.0%+15.5%
Q2 2018-17.6%-18.8%-18.8%
Q1 2018+2.3%+2.5%+12.6%
Q4 2017-4.9%-9.9%-15.2%
Q3 2017-4.8%-9.1%-4.3%
Q2 2017-2.6%+0.9%-5.0%
Q1 2017+13.4%+15.6%+28.1%
Q4 2016-3.8%-2.1%-4.9%
Q3 2016-5.6%-3.3%+13.9%
Q2 2016+1.2%+3.9%+0.7%
Q1 2016-6.4%
Q4 2015-4.4%
Q3 2015-6.1%
Q2 2015+2.0%
Q1 2015-3.1%
Q4 2014+4.5%
Q3 2014-5.3%
Q2 2014-6.9%
Q1 2014+2.7%
Q4 2013+13.8%
Q3 2013-1.3%
Q2 2013+1.2%
Q1 2013-1.9%
Q4 2012+4.5%
Q3 2012+0.9%
Q2 2012-1.2%
Q4 2011-1.2%
Q1 2012+3.0%
Q3 2010+4.7%
Q3 2011+4.7%
Q2 2011-8.0%
Q1 2010+0.7%
Q1 2011-0.8%
Q4 2009-10.2%
Q2 2010-10.2%
Q4 2010-10.2%
Q4 2008-10.2%

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