NASDAQ$TTEC

Ttec Holdings In · Q1 2024 earnings

Q1 2024 earnings · · Investor relations

Briefing

TTEC's Q1 2024 financial results were announced, revealing a revenue decrease but progress in diversification strategy.

TTEC announced its Q1 2024 financial results, with revenue at $576.6 million, down 8.9%. Operating income was $22.7 million, and net income was $0.5 million. The company is navigating a fluid demand environment and making progress in its diversification strategy.

  • Revenue for Q1 2024 was $576.6 million, a decrease of 8.9 percent.
  • Operating income was $22.7 million, representing 3.9 percent of revenue.
  • Net income reached $0.5 million, which is 0.1 percent of revenue.
  • Fully diluted EPS was $0.01 ($0.27 Non-GAAP).

Headline financials

Total Revenue

$577M

Previous: $633M-8.9%
EPS

-$0.05

Previous: $0.78-106.4%
Adjusted EBITDA Margin

9.5%

No prior period
Operating Margin

3.9%

No prior period
Non-GAAP Operating Margin

6.6%

No prior period
Effective Tax Rate

82.3%

No prior period
Capital Expenditures

-$13.5M

Previous: -$13.7M+1.4%
Free Cash Flow

-$15.8M

Previous: $4.98M-417.0%
Net Income

-$2.31M

Previous: $18.6M-112.4%
Operating Income

$22.7M

Previous: $44.4M-48.9%
Gross Profit

-$454M

Previous: -$483M+6.0%
Cash & Equivalents

$91.5M

Previous: $151M-39.5%
Total Assets

$2.12B

Previous: $2.14B-1.0%
Stock-Based Comp

$5.81M

Previous: $4.15M+39.9%

Revenue & EPS history

TTEC · Revenue · Quarterly

$577M

Q1 2024-8.9%vs Q1 2023
Beat estimate in 10 of 14 quarters(71%)
ActualEstimate

Forward guidance

The company believes the second quarter will be the low point in performance this year.

Tailwinds

  • Momentum in TTEC Digital business as clients modernize their CX ecosystems with cloud technology solutions.
  • Operational execution in TTEC Engage business is a top priority.
  • Focus on increased utilization of expanded global footprint.
  • Deepen relationships with new and existing clients.
  • Integrate AI-enabled solutions.

Headwinds

  • Second quarter will be the low point in performance this year.
  • Transitioning through the peak of the headwinds in TTEC Engage business.
  • Did not quantitatively reconcile its guidance for Non-GAAP operating income.
  • Did not quantitatively reconcile its guidance for Non-GAAP operating income margins.
  • Did not quantitatively reconcile its guidance for Non-GAAP adjusted EBITDA.

Historical earnings impact

How earnings announcements have historically affected this stock's price.

Avg. return before/after earnings

Based on 20 quarterly earnings reports · overlaid with Q1 2024

Historical avgQ1 2024

-1.4%

Avg return

Earnings day

-3.3%

Avg return

5 days after

-1.2%

Avg return

30 days after

42%

28 / 66 earnings

Positive

+31.9%

Q1 2025

Best reaction

-29.8%

Q3 2023

Worst reaction

Earnings price reactions
QuarterReport dateReaction (Day 0)+5 days+30 days
Q1 2026+2.7%-18.1%-27.2%
Q4 2025+13.1%+7.7%+0.5%
Q3 2025-4.0%-16.2%+9.5%
Q1 2025+31.9%+28.3%+25.3%
Q4 2024-7.4%-6.3%-3.0%
Q3 2024-8.7%-8.6%-2.1%
Q2 2024-15.7%-19.3%-16.8%
Q1 2024-9.9%-6.0%-20.4%
Q4 2023-20.0%-28.3%-40.2%
Q3 2023-29.8%-27.4%-7.1%
Q2 2023-1.9%-11.0%-7.7%
Q1 2023+5.7%+0.5%+3.5%
Q4 2022-15.9%-14.3%-23.3%
Q3 2022+11.8%+12.3%+13.7%
Q2 2022-18.1%-20.8%-30.8%
Q1 2022-6.0%-11.0%-6.5%
Q4 2021-0.6%-4.9%+3.8%
Q3 2021-7.7%-12.8%-12.0%
Q2 2021-0.2%+3.8%+9.9%
Q1 2021-2.6%-2.3%+2.6%
Q4 2020+2.9%-2.9%+19.4%
Q3 2020+4.6%+3.8%+23.1%
Q2 2020+14.1%+11.6%+8.9%
Q1 2020+3.9%+9.1%+17.6%
Q4 2019+2.8%-6.3%-14.2%
Q3 2019+4.1%-1.5%-18.1%
Q2 2019+5.1%+5.2%+6.7%
Q1 2019+5.6%+2.8%+8.6%
Q4 2018-0.5%+2.3%+6.3%
Q3 2018+14.6%+24.0%+15.5%
Q2 2018-17.6%-18.8%-18.8%
Q1 2018+2.3%+2.5%+12.6%
Q4 2017-4.9%-9.9%-15.2%
Q3 2017-4.8%-9.1%-4.3%
Q2 2017-2.6%+0.9%-5.0%
Q1 2017+13.4%+15.6%+28.1%
Q4 2016-3.8%-2.1%-4.9%
Q3 2016-5.6%-3.3%+13.9%
Q2 2016+1.2%+3.9%+0.7%
Q1 2016-6.4%
Q4 2015-4.4%
Q3 2015-6.1%
Q2 2015+2.0%
Q1 2015-3.1%
Q4 2014+4.5%
Q3 2014-5.3%
Q2 2014-6.9%
Q1 2014+2.7%
Q4 2013+13.8%
Q3 2013-1.3%
Q2 2013+1.2%
Q1 2013-1.9%
Q4 2012+4.5%
Q3 2012+0.9%
Q2 2012-1.2%
Q4 2011-1.2%
Q1 2012+3.0%
Q3 2010+4.7%
Q3 2011+4.7%
Q2 2011-8.0%
Q1 2010+0.7%
Q1 2011-0.8%
Q4 2009-10.2%
Q2 2010-10.2%
Q4 2010-10.2%
Q4 2008-10.2%

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