NASDAQ$LPSN
LivePerson Inc · Q2 2021 earnings
Q2 2021 earnings · · Investor relations
Briefing
LivePerson exceeded guidance with record revenue and growth, increased annual contract value of new logo signings, achieved Rule of 40 for a fourth consecutive quarter, and expanded new target verticals.
LivePerson announced strong Q2 2021 financial results, achieving record revenue of $119.6 million, a 31% year-over-year increase. The company saw significant growth in new customer contracts and average revenue per enterprise customer. They are increasing investment in go-to-market capacity, expecting at least 27% growth in 2022.
- Total revenue for Q2 2021 was $119.6 million, a 31% increase compared to the same period last year.
- Business operations revenue increased 31% year-over-year to $109.8 million, while consumer operations revenue increased 29% year-over-year to $9.8 million.
- Trailing-twelve-months average revenue per enterprise and mid-market customer increased 35% to $535,000.
- The company signed four seven-figure deals and 105 deals in total, with 29 new and 76 existing customer contracts.
Headline financials
Revenue & EPS history
LivePerson · Revenue · Quarterly
$120M
Revenue by segment
LivePerson · $101M total across 2 segments · Q3 2023
- Hosted services$85.7M—84.6%
- Professional services$15.6M—15.4%
Forward guidance
LivePerson updated its revenue guidance for full year 2021 to a range of $464.0 million to $471.0 million, and third quarter revenue guidance range is $117.0 million to $119.0 million. The company is updating its guidance for 2021 adjusted EBITDA to a range of $14.8 million to $22.8 million.
Tailwinds
- Full year revenue guidance increased to $464.0 million - $471.0 million.
- Targeting full year growth of 26.5% to 28.5%.
- Third quarter revenue guidance range is $117.0 million to $119.0 million
- Third quarter adjusted EBITDA in a range of $4.0 million to $8.0 million
- Fully diluted share count (in millions) 75.6
Headwinds
- GAAP net loss per share $(0.55) - $(0.49)
- Adjusted operating loss (in millions) $(5.5) - $(1.5)
- GAAP net loss per share $(2.02) - $(1.90)
- Adjusted operating (loss)/income (in millions) $(17.6) - $(9.6)
- Adjusted EBITDA (in millions) $14.8 - $22.8
Historical earnings impact
How earnings announcements have historically affected this stock's price.
Avg. return before/after earnings
Based on 20 quarterly earnings reports · overlaid with Q2 2021
-1.7%
Avg return
Earnings day
-1.7%
Avg return
5 days after
-3.8%
Avg return
30 days after
35%
22 / 62 earnings
Positive
+43.3%
Q1 2020
Best reaction
-56.4%
Q4 2022
Worst reaction
| Quarter | Report date | Reaction (Day 0) | +5 days | +30 days |
|---|---|---|---|---|
| Q1 2026 | -4.9% | -19.5% | -21.1% | |
| Q4 2025 | -1.1% | -1.5% | +1.9% | |
| Q3 2025 | +12.4% | -2.9% | +1.3% | |
| Q1 2025 | +8.1% | +12.8% | +0.0% | |
| Q4 2024 | -16.0% | -22.7% | -38.2% | |
| Q3 2024 | -25.7% | -27.4% | -23.1% | |
| Q2 2024 | -11.6% | -10.9% | -4.7% | |
| Q1 2024 | -2.0% | +11.9% | +10.2% | |
| Q4 2023 | -50.6% | -51.0% | -61.1% | |
| Q3 2023 | -9.0% | -7.7% | +15.0% | |
| Q2 2023 | +18.2% | +26.4% | -1.2% | |
| Q1 2023 | +27.9% | +0.7% | -17.4% | |
| Q4 2022 | -56.4% | -60.1% | -44.1% | |
| Q3 2022 | +20.4% | +34.7% | +12.0% | |
| Q2 2022 | -17.8% | -11.1% | -26.5% | |
| Q1 2022 | -5.4% | -6.3% | -14.1% | |
| Q4 2021 | -20.7% | +3.0% | +4.7% | |
| Q3 2021 | -5.3% | -6.7% | -32.3% | |
| Q2 2021 | -2.5% | -3.3% | +3.7% | |
| Q1 2021 | -3.1% | -3.5% | +1.2% | |
| Q4 2020 | +9.1% | +7.6% | -13.5% | |
| Q3 2020 | -5.5% | -3.8% | +2.4% | |
| Q2 2020 | +24.0% | +27.1% | +17.6% | |
| Q1 2020 | +43.3% | +44.5% | +47.6% | |
| Q4 2019 | -23.3% | -26.3% | -53.3% | |
| Q3 2019 | -16.3% | -16.1% | -9.8% | |
| Q2 2019 | +3.6% | -1.7% | +21.9% | |
| Q1 2019 | -0.8% | -0.7% | -3.2% | |
| Q4 2018 | +4.3% | +8.9% | +7.4% | |
| Q3 2018 | -7.5% | -11.0% | -16.7% | |
| Q2 2018 | +3.9% | +3.9% | +15.9% | |
| Q1 2018 | +8.4% | +9.3% | +17.5% | |
| Q4 2017 | +15.3% | +14.5% | +21.3% | |
| Q3 2017 | -17.9% | -16.4% | -21.4% | |
| Q2 2017 | +17.9% | +18.3% | +11.8% | |
| Q1 2017 | +22.6% | +27.7% | +41.5% | |
| Q4 2016 | -0.7% | +4.3% | -4.3% | |
| Q3 2016 | -3.0% | +1.2% | +0.0% | |
| Q2 2016 | -15.0% | -11.3% | +4.4% | |
| Q1 2016 | -3.5% | — | — | |
| Q4 2015 | -18.8% | — | — | |
| Q3 2015 | -7.9% | — | — | |
| Q2 2015 | +12.3% | — | — | |
| Q1 2015 | -10.3% | — | — | |
| Q4 2014 | -1.1% | — | — | |
| Q3 2014 | +0.7% | — | — | |
| Q2 2014 | +21.8% | — | — | |
| Q1 2014 | -3.0% | — | — | |
| Q4 2013 | -8.0% | — | — | |
| Q3 2013 | +20.8% | — | — | |
| Q2 2013 | +0.7% | — | — | |
| Q4 2012 | -6.1% | — | — | |
| Q3 2012 | -12.5% | — | — | |
| Q1 2011 | +7.7% | — | — | |
| Q1 2012 | +2.1% | — | — | |
| Q4 2009 | -0.4% | — | — | |
| Q4 2011 | -0.4% | — | — | |
| Q3 2010 | -4.2% | — | — | |
| Q3 2011 | -4.2% | — | — | |
| Q2 2010 | -3.5% | — | — | |
| Q2 2011 | -3.5% | — | — | |
| Q4 2010 | -3.5% | — | — |
Discussion
Share your read of this quarter. Sign-in carries your eToro identity.
Join the conversation
Sign in with eToro to post your read of this quarter and vote on others'.
Sign in with eToro