NYSE$NOW
ServiceNow Inc · Q4 2023 earnings
Q4 2023 earnings · · Investor relations
Briefing
ServiceNow's Q4 2023 earnings exceeded expectations, driven by strong subscription revenue growth and profitability.
ServiceNow reported strong Q4 2023 results, exceeding guidance across all topline growth and profitability metrics. Subscription revenues grew by 27% year-over-year, and the company raised its 2024 subscription revenues and operating margin outlook.
- ServiceNow's Q4 2023 subscription revenues reached $2,365 million, a 27% year-over-year increase.
- Total revenues for Q4 2023 amounted to $2,437 million, reflecting a 26% year-over-year growth.
- Current remaining performance obligations (cRPO) stood at $8.60 billion, up 24% year-over-year.
- The company recorded 168 transactions over $1 million in net new ACV, a 33% year-over-year increase.
Headline financials
Revenue & EPS history
ServiceNow · Revenue · Quarterly
$2.44B
Revenue by segment
ServiceNow · $72M total across 1 segment · Q3 2023
- Professional services and other$72M-19.1%100.0%
Forward guidance
ServiceNow provided guidance for Q1 2024 and full-year 2024, including subscription revenue targets and operating margin expectations.
Tailwinds
- Q1 2024 subscription revenues are expected to be $2.510 - $2.515 billion, representing 24% - 24.5% year-over-year growth.
- Full-year 2024 subscription revenues are projected to be $10.555 - $10.575 billion, indicating 21.5% - 22% year-over-year growth.
- Q1 2024 operating margin is anticipated to be 29%.
- Full-year 2024 subscription gross profit margin is expected to be 84.5%.
- Full-year 2024 free cash flow margin is projected to be 31%.
Headwinds
- Q1 2024 cRPO growth will be negatively impacted by 1.5 points due to the strength of the U.S. Federal business in Q3 2023.
- Q2 2024 cRPO growth will be negatively impacted by 2 points due to the strength of the U.S. Federal business in Q3 2023.
- The guidance is based on the 31-day average of foreign exchange rates for December 2023.
- Weighted-average shares used to compute diluted net income per share for full year 2024 is expected to be 208 million.
- Future performance is subject to risks and uncertainties, including cyber-security events, evolving privacy laws, and global economic conditions.
Historical earnings impact
How earnings announcements have historically affected this stock's price.
Avg. return before/after earnings
Based on 20 quarterly earnings reports · overlaid with Q4 2023
+2.7%
Avg return
Earnings day
+2.8%
Avg return
5 days after
+5.9%
Avg return
30 days after
68%
40 / 59 earnings
Positive
+19.0%
Q4 2018
Best reaction
-18.5%
Q4 2015
Worst reaction
| Quarter | Report date | Reaction (Day 0) | +5 days | +30 days |
|---|---|---|---|---|
| Q1 2026 | -1.2% | -12.2% | -0.9% | |
| Q4 2025 | -5.9% | -15.3% | -16.7% | |
| Q3 2025 | -0.7% | -2.6% | -10.9% | |
| Q2 2025 | +1.9% | +4.6% | +9.2% | |
| Q1 2025 | +15.5% | +16.0% | +23.6% | |
| Q4 2024 | -11.4% | -11.7% | -18.7% | |
| Q3 2024 | +4.2% | +2.9% | +15.5% | |
| Q2 2024 | +8.3% | +4.4% | +8.2% | |
| Q1 2024 | -3.3% | -2.7% | -0.3% | |
| Q4 2023 | +1.8% | +4.5% | +2.3% | |
| Q3 2023 | -0.6% | +2.6% | +21.6% | |
| Q2 2023 | -3.9% | +0.1% | -3.2% | |
| Q1 2023 | +2.7% | +1.8% | +21.5% | |
| Q4 2022 | +4.4% | -0.2% | -4.0% | |
| Q3 2022 | +10.4% | +11.7% | +8.1% | |
| Q2 2022 | +3.2% | +7.3% | +5.2% | |
| Q1 2022 | +10.5% | +6.3% | +4.4% | |
| Q4 2021 | +6.8% | +18.3% | +17.2% | |
| Q3 2021 | +1.6% | +0.8% | -4.0% | |
| Q2 2021 | +0.7% | +0.4% | +8.6% | |
| Q1 2021 | -10.2% | -12.9% | -15.8% | |
| Q4 2020 | +4.1% | +4.9% | +0.2% | |
| Q3 2020 | +2.2% | -4.8% | +5.5% | |
| Q2 2020 | -0.8% | +1.1% | +12.1% | |
| Q1 2020 | +18.8% | +19.8% | +31.1% | |
| Q4 2019 | +8.8% | +9.3% | +3.8% | |
| Q3 2019 | +4.1% | +7.2% | +22.6% | |
| Q2 2019 | -1.8% | -1.8% | -9.6% | |
| Q1 2019 | +7.0% | +11.6% | +10.4% | |
| Q4 2018 | +19.0% | +21.8% | +31.8% | |
| Q3 2018 | -5.0% | -9.7% | -11.6% | |
| Q2 2018 | +4.0% | -3.3% | +4.7% | |
| Q1 2018 | +2.8% | +3.4% | +10.0% | |
| Q4 2017 | +4.2% | +0.5% | +13.7% | |
| Q3 2017 | +0.2% | -0.7% | +1.9% | |
| Q2 2017 | +2.6% | +2.5% | +2.6% | |
| Q1 2017 | +4.5% | +5.2% | +17.5% | |
| Q4 2016 | +6.6% | +7.3% | +9.3% | |
| Q3 2016 | +6.5% | +10.2% | +10.0% | |
| Q2 2016 | +4.1% | +2.4% | +0.2% | |
| Q1 2016 | +16.6% | — | — | |
| Q4 2015 | -18.5% | — | — | |
| Q3 2015 | +4.3% | — | — | |
| Q2 2015 | +3.1% | — | — | |
| Q1 2015 | -9.2% | — | — | |
| Q4 2014 | +8.8% | — | — | |
| Q3 2014 | +6.7% | — | — | |
| Q2 2014 | -1.5% | — | — | |
| Q1 2014 | -9.7% | — | — | |
| Q2 2011 | -3.1% | — | — | |
| Q4 2011 | -3.1% | — | — | |
| Q4 2013 | +11.3% | — | — | |
| Q3 2013 | +7.9% | — | — | |
| Q2 2013 | +7.4% | — | — | |
| Q1 2013 | +16.2% | — | — | |
| Q4 2010 | +0.6% | — | — | |
| Q4 2012 | -8.2% | — | — | |
| Q3 2012 | -2.7% | — | — | |
| Q2 2012 | +7.7% | — | — | |
| Q1 2012 | — | — | — | |
| Q1 2011 | — | — | — | |
| Q3 2011 | — | — | — |
Discussion
Share your read of this quarter. Sign-in carries your eToro identity.
Join the conversation
Sign in with eToro to post your read of this quarter and vote on others'.
Sign in with eToro