NYSE$TWLO

Twilio Inc A · Q4 2024 earnings

Q4 2024 earnings · · After market close · Investor relations

Briefing

Twilio reported strong revenue growth and achieved its first-ever GAAP operating profit.

Twilio delivered 11% YoY revenue growth in Q4 2024, reaching $1.19 billion. The company achieved its first-ever GAAP operating profit at $13.7 million, while non-GAAP EPS increased to $1.00. Strong performance in Communications revenue offset a slight decline in the Segment business.

  • Twilio achieved its first-ever GAAP operating profit of $13.7 million.
  • Revenue grew 11% YoY, driven by a 12% increase in Communications revenue.
  • Non-GAAP EPS rose to $1.00, up from $0.86 in Q4 2023.
  • The company generated $93.5 million in free cash flow.

Headline financials

Total Revenue

$1.19B

Previous: $1.08B+11.0%
EPS (adj)

$1.00

Previous: $0.86+16.3%
Active Customer Accounts

325.0K

Previous: 305.0K+6.6%
Dollar-Based Net Expansion Rate

106.0%

Previous: 102.0%+3.9%
Operating Cash Flow Margin

9.0%

No prior period
Free Cash Flow Margin

8.0%

No prior period
Net Income

-$12.5M

Previous: -$365M+96.6%
Operating Income

$13.7M

Previous: -$362M+103.8%
Gross Profit

$600M

Previous: $531M+12.9%

Revenue & EPS history

Twilio · Revenue · Quarterly

$1.19B

Q4 2024+11%vs Q4 2023
Beat estimate in 15 of 15 quarters(100%)
ActualEstimate

Forward guidance

Twilio expects revenue growth of 8-9% in Q1 2025, with strong non-GAAP operating income and cash flow projections.

Tailwinds

  • Q1 2025 revenue guidance of $1.13B - $1.14B (+8% to +9% YoY).
  • Non-GAAP income from operations expected to reach $180M - $190M.
  • Strong free cash flow projection of $825M - $850M for FY 2025.
  • Continued focus on cost efficiencies and operational discipline.
  • Ongoing investment in AI and customer engagement solutions to drive growth.

Headwinds

  • Segment revenue declined 1% YoY, showing weakness in the customer data platform business.
  • Bad debt expenses of $16.8M due to payment issues from a key Brazilian customer.
  • Cash and cash equivalents decreased from $656M to $421M YoY.
  • Slight decline in gross margin from 52.4% to 52.0%.
  • Macroeconomic conditions may impact enterprise customer spending in 2025.

Historical earnings impact

How earnings announcements have historically affected this stock's price.

Avg. return before/after earnings

Based on 20 quarterly earnings reports · overlaid with Q4 2024

Historical avgQ4 2024

+1.1%

Avg return

Earnings day

+0.9%

Avg return

5 days after

+3.6%

Avg return

30 days after

46%

18 / 39 earnings

Positive

+46.6%

Q1 2020

Best reaction

-36.6%

Q3 2022

Worst reaction

Earnings price reactions
QuarterReport dateReaction (Day 0)+5 days+30 days
Q1 2026+23.8%+29.3%+28.7%
Q4 2025+2.3%+0.2%+12.8%
Q3 2025+20.4%+16.4%+14.9%
Q1 2025+2.1%+5.8%+20.2%
Q4 2024-15.0%-17.7%-32.8%
Q3 2024+13.1%+22.7%+46.6%
Q2 2024+6.3%-0.5%+6.1%
Q1 2024-7.4%-5.1%-9.4%
Q4 2023-11.8%-15.5%-13.9%
Q3 2023+1.1%+5.5%+27.4%
Q2 2023-3.1%+0.6%+8.6%
Q1 2023-10.8%-16.4%+14.9%
Q4 2022+21.5%+17.6%+5.5%
Q3 2022-36.6%-34.0%-27.8%
Q2 2022-13.1%-16.8%-31.4%
Q1 2022+3.9%-10.3%-9.4%
Q4 2021+3.7%-1.4%-33.3%
Q3 2021-19.5%-15.1%-18.0%
Q2 2021-5.2%-6.0%-8.3%
Q1 2021-11.1%-13.8%-9.4%
Q4 2020+5.3%-2.9%-15.5%
Q3 2020-6.5%-8.9%-0.2%
Q2 2020-2.9%-13.0%-13.3%
Q1 2020+46.6%+60.1%+68.7%
Q4 2019-10.6%-4.7%-22.8%
Q3 2019-8.1%-12.5%-1.7%
Q2 2019-1.5%-11.1%-6.8%
Q1 2019-5.5%-3.8%-6.7%
Q4 2018-7.7%-7.7%+12.3%
Q3 2018+34.0%+28.5%+34.0%
Q2 2018+21.1%+25.0%+31.8%
Q1 2018+18.9%+21.5%+27.9%
Q4 2017+19.1%+28.3%+58.1%
Q3 2017-8.6%-7.0%-12.8%
Q2 2017+15.0%+7.4%+2.3%
Q1 2017-27.3%-30.3%-29.8%
Q4 2016-1.2%+0.4%-1.6%
Q3 2016-7.6%-8.0%-11.0%
Q2 2016+3.7%+28.4%+36.5%
Q1 2016
Q4 2015
Q3 2015
Q2 2015
Q1 2015
Q4 2014
Q3 2014
Q2 2014
Q1 2014

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